Shipping & Returns

Every Field Gear item is printed on demand by our fulfillment partner, Printful, after you order it. That means less waste and no warehouse of unsold shirts, but it also shapes how shipping and returns work, as explained below.

We currently offer these shipping methods:

The options available for your address, and the final cost, are shown at checkout before you pay. Prices are in U.S. dollars.

Allow a few business days for your item to be printed and packed before it ships. Delivery windows are estimates, not guarantees. Carrier delays, holidays, weather and customs can add time, especially for international orders.

You’ll get an order confirmation email when your payment goes through, and a shipping email with tracking once your package is on its way. Orders containing several items may ship in more than one package. If you have an account, you can also follow your orders under Account → Orders.

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These are set by local authorities, aren’t included in our prices, and are the recipient’s responsibility.

Please double-check your shipping address at checkout. If you spot a mistake, email support@viralufos.com right away and we’ll try to fix it before production starts. Packages returned to us because of an incorrect or incomplete address can be reshipped, but the extra shipping cost is yours.

Orders go to production soon after payment. We can cancel and fully refund an order only if it hasn’t entered production yet, so contact us as quickly as possible. Once printing starts, the order can’t be canceled.

Because each item is made just for you, we don’t accept returns or exchanges for change of mind or the wrong size. Check the size guide on apparel product pages before you order, and email support@viralufos.com if you’re unsure about fit.

Your rights under local consumer law are not affected by this policy.

If your item arrives misprinted, damaged, defective, or isn’t what you ordered, we’ll make it right with a free reprint or a refund. To claim:

• Email support@viralufos.com within 30 days of delivery;
• Include your order number;
• Attach a clear photo showing the problem (and the label, for a wrong item).

You don’t need to send the item back unless we ask you to.

If tracking hasn’t moved in a while or your package never arrives, email us with your order number. We’ll open a claim with the carrier and follow its investigation timelines. If the carrier confirms the package is lost, we’ll reprint or refund it. We can’t replace packages that tracking shows as delivered to the address you gave, but we’ll help you work with the carrier.

Approved refunds go back to your original payment method through Stripe, and we email you when we issue one. Depending on your bank, it usually appears within 5 to 10 business days. Shipping costs are refunded when the problem was our mistake or the carrier’s.

Questions about an order? Email support@viralufos.com with your order number and we’ll get back to you. See also our Terms of Service and Privacy Policy.